I had to wait nearly 4 days to get a surname request
petition answered. Several times I petitioned then waited 3, 4 hours for a
response, and nothing. I finally got a guide to help me set the surname (which
was rejected with the /surname command) after about 7 petitions. Now, I realize
a lowly 20's surname isn't the most important petition around, but once a guide
got to it, it took, maybe 30 seconds? He ported in to where I was in SK, set it,
asked if it was right, I told him yes and thanked him, and he was back to
whatever guides and gm's do. I'm not blaming the poor guide for taking so long
to get to it, but surely VI could get a few more ppl, maybe devote some to
hacking only, one or two to player assistance like surnames, and weddings,
some to item losses due to bugs and maybe corpses in the wall or landscape, some
to players cheating/stealing from others. That way hopefully it would all go a
bit faster, and those with small things could get them dealt with as quickly as
the bigger, more time consuming things like watching train pullers and
investigating losses/thefts
----- Original Message -----
Sent: Thursday, June 14, 2001 1:19
PM
Subject: RE: SV: [EverQuest] Verant's new
security policy..
I must say, I think the new policy is rather silly... a
true case of
throwing the baby out with the bath water (it's an old saying
okay? Seems
to fit here)
Verant must want a lot of people
available when Star Wars Galaxies comes
online. Or Anarchy
online.
When calculating the cost of their crappy customer service I
sure hope
they're not taking into account the fees of the amateur guides
who would
normally be paying to play EQ. And yes, I consider any
company who makes
you wait up to three hours just to *answer* a complaint
crappy... if you get
an answer at all. Apparently /petition requests
get purged from the lists
if they sit there more than 3 hours. Would
you sit on hold on the phone for
three hours with or without an 800
line? I sure wouldn't.
My guild has people who are also
interested in playing other MMORPG's, some
of us are in Beta for Anarchy
Online, and believe you me, if enough of us
are interested we'll be porting
the guild over to a new game. Why stay with
a company who assumes we
are guilty or too stupid to own an account? Plus
if you share a PC,
or are on a home network and are connected to the PC of
someone who is NOT
computer savvy, you are also vulnerable. I don't think
the average
home user should have an MS Certification in Network
administration just to
play a game.
Kellee
Tunare Server
Diela, 26 Bard
Diablesse, 14
Enchanter
Sanika, 17 Iksar Shaman
> -----Original
Message-----
> From: Paul Martin [mailto:pmartin66@...]
>
Sent: Thursday, June 14, 2001 4:44 PM
> To:
EverQuest@yahoogroups.com
> Subject: Re: SV: [EverQuest] Verant's new
security policy..
>
>
> My question is, why can't V simply
transfer my stuff from my
> hacked account
> to a new account that
I create?? The attitude of you just get banned and
> lose everything
that you've worked hard for PERIOD really is a
> poor customer
>
service attitude for something that we pay monthly to
do.
>
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