I must say, I think the new policy is rather silly... a true case of
throwing the baby out with the bath water (it's an old saying okay? Seems
to fit here)

Verant must want a lot of people available when Star Wars Galaxies comes
online. Or Anarchy online.

When calculating the cost of their crappy customer service I sure hope
they're not taking into account the fees of the amateur guides who would
normally be paying to play EQ. And yes, I consider any company who makes
you wait up to three hours just to *answer* a complaint crappy... if you get
an answer at all. Apparently /petition requests get purged from the lists
if they sit there more than 3 hours. Would you sit on hold on the phone for
three hours with or without an 800 line? I sure wouldn't.

My guild has people who are also interested in playing other MMORPG's, some
of us are in Beta for Anarchy Online, and believe you me, if enough of us
are interested we'll be porting the guild over to a new game. Why stay with
a company who assumes we are guilty or too stupid to own an account? Plus
if you share a PC, or are on a home network and are connected to the PC of
someone who is NOT computer savvy, you are also vulnerable. I don't think
the average home user should have an MS Certification in Network
administration just to play a game.

Kellee
Tunare Server
Diela, 26 Bard
Diablesse, 14 Enchanter
Sanika, 17 Iksar Shaman

> -----Original Message-----
> From: Paul Martin [mailto:pmartin66@...]
> Sent: Thursday, June 14, 2001 4:44 PM
> To: EverQuest@yahoogroups.com
> Subject: Re: SV: [EverQuest] Verant's new security policy..
>
>
> My question is, why can't V simply transfer my stuff from my
> hacked account
> to a new account that I create?? The attitude of you just get banned and
> lose everything that you've worked hard for PERIOD really is a
> poor customer
> service attitude for something that we pay monthly to do.
>