Okay I have to step in here. first of all customer service has always sucked. I used to call before the stormhammer server went live using the 800 number and it was always busy. Occasionally i would get through but that was few and far between. Second of all those who play Stormhammer should get a little more support due to the fact the server cost about $40/month instead of the $12.95/month that you pay or I pay for that matter. Third have you tried using the live tech support on the web site itself es you may wait a while before someone comes on but when they do they take all the time you need to get your problem solved. Also if you read the note that was posted on the site you would have seen the reason they rasied the price of the game. finally I like the game and disagree that the game is going downhill, it is perfectly fine the way it is . I hate to say this if you don';t likeit so much than why play.