I've found that I get better CS from Beseen.com --- and they are a FREE
service. Holden, one of their managers, personally corresponds with me on a
regular basis.
I think Verant could learn something from them.
One of the things that bugs me is how the GMs at the chats will sit and joke
with other people (which is ok sometimes) while ignoring people who are
asking for help.
luv,
-Su

> OK very simple question to think about, and I am at the moment if you must
> ask......If a store or other business gave the customer service that VI
> does, would you keep doing business there? VI has the CRAPPIEST cs I have
> EVER seen in a businness, at least one that is still in operation. They

net

> WELL over $3 million dollars a month, just from OUR monthly payments, they
> can sure as heck afford to instigate some decent cs.
>
>
> Visit the EverQuest homepage at http://www.everquest.com
>
>
> Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
>