I tried to complete this quest this weekend and didn't have the faction for
it. Not even with Illusion Troll and benevolence. I tried handing in
Lumpkin's head and the bracers anyway, but got the "Do more for Troll
Shadowknights blah blah blah" Maybe if I did the bone chips a few times...

At any rate, Ratraz was about level 20 or so, but can hit fairly hard (30's
and 40's with a few double attacks). He would usually drop a few gold, his
Warclub, the Bracers, his head, and sometimes another random item like a
silver ring or a research page. Lumpkin dropped his head and a rusty
halbard. I only killed him once. Faction hits for Ratraz are much easier
to repair than for Lumpkin. Ratraz is Dread Guard Inner, Dread Guard outer,
and Dark Bargainers. All three of which can be repaired by giving the
scribe in the library red wine. Lumpkin was Foreign Quarter Trolls. I've
never seen a way to increase that faction. Good thing about Ratraz is that
his warclub is a pretty good 1H blunt (6 damage 32 delay), looks different,
and sells to vendors for around 5+ plat. For 5 plat you can buy a lot of
red wine if you catch my meaning.

Drexia Nornaldas
30th Enchantress
Tallon Zek